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WHAT’S NEW – THE HAGUE

 

CHANGES TO INFORMATION SERVICES PROVIDED TO CLIENTS RESIDING IN THE NETHERLANDS


From 1 May 2009, direct client information services at the Australian Embassy in The Hague will no longer be available.  Instead, clients can contact our Visa Office in Berlin for information.  As an alternative, clients may also ring the London Call Centre to make a general visa enquiry.

Contact details Berlin:

Postal and street address: Australian Embassy Berlin
Visa Office
Wallstrasse 76-79
10179 Berlin, Germany

Website: www.germany.embassy.gov.au
E-mail:   morehelp.berlin@dfat.gov.au
Telephone: +49 30 700 129 129

Operating hours:

Mornings      Monday, Wednesday, Friday 9-12hrs
Afternoons   Monday to Thursday 13-17hrs, Friday 13-16hrs

Contact details for telephone enquiries to London

Telephone: +44 20 7856 1563
Operating hours: Monday - Friday 9 - 16 hrs


The actual visa processing arrangements for residents of The Netherlands remain unchanged. Visa processing continues to be undertaken by DIAC’s online eVisa service, Onshore Processing Centres and the Visa Office at the Australian Embassy in Berlin.


WHAT IF I HAVE ALREADY LODGED MY APPLICATION AND I HAVE A QUESTION?

If you have already applied for a visa in Berlin please direct your enquiry in English to your case officer. If you do not have your case officer’s contact details, please contact us on:

E-mail: morehelp.berlin@dfat.gov.au
Telephone: +49 30 700 129 129